JennaLee Ryan was a satisfied, repeat client of mine who brought her car to my shop to diagnose a "miss." The ASE certified tech found no malfunction codes stored in the car's computer and good plugs. Because of the low miles and the car's age, we recommended a fuel injection service as a starting point. JennaLee's husband called my manager and tore him a new one for ripping them off with a service that is a bunch of bul***it. JennaLee's car spewed out a load of black exhaust, thus evidencing the amount of deposits in her fuel system being cleaned out by the chemicals. We did tell her about another issue that could be causing the problem.
The Ryan's took their vehicle that afternoon and I never heard about the problem recurring until I noticed that she had put a "Stop Payment" on her check. Now, how am I supposed to fix her problem if she doesn't tell me? Since we had already told her that the service was a starting point, I would have gladly continued to diagnose the problem FOR FREE.
Why did JennaLee not give me the benefit of the doubt? I just wish she had spoken with me. I really liked her.
Now, in Texas, putting a Stop Payment on a check is theft and the Texas Property Code allows the worker to repossess the asset. It is unfortunate what happened to JennaLee's son and again, I really wish she would have spoken with me first.
Over 80% of my client base are repeat customers. We are the preferred auto repair shop for the city's largest non-military employer. We have a .0004% complaint ratio. Come on now, do you really think I victimize my clients?
Google this: "Consumer Reports John's Tool Box" to see what they say about fuel injector cleaning.
Also, the Motorist Assurance Program (MAP), a consumer watchdog organization, recommends a fuel system cleaning every 15k-18k miles.
Contact me here: MechanicSanAntonio (dot) com. Thanks, Rafael.
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