I visited Spa Uptown to have my hair highlighted and trimmed. The hair stylist, Kim, was new so I didn't know what to expect. I was 10 minutes early and even though Kim was with another customer, she took a minute to come out to the waiting area, introduce herself and let me know that she would be just a few more minutes.
Her professionalism continued as she carried my coat and briefcase to her workstation. She noticed that I had finished reading a magazine while waiting for my color to set. She immediately brought me a new magazine. She also offered another beverage.
I have always believed that it is the "little things" that we do that make people feel good about an experience. I plan on returning to Spa Uptown again and even take advantage of other services.
Pros: Excellent Service
Cons: Parking downtown
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