I went to the Detail Factory based on the great reviews here and their consistent awards. I have a very well maintained black MBZ that I wanted to protect with their top of the line polish/wax job. When I brought it in, it had no swirl marks and to most people, it was in near immaculate condition. After I picked it up, it looked great in the indoor/garage flourecent lighting. When I first washed it, sun light revealed a TON of swirl marks...of which I know I did not make given I used high quality german microfiber mitts, cloths and shampoo. When I took it back, they did not want to fix it given a few weeks had elapsed. Finally, they re-polished and waxed it and once again, it looked great indoors. However, 70% of the swirl marks remained when viewed in the sun light. That said, I'm sure they must have done a great job for many people to have garnered all the reviews here....but personally, I am quite upset. To spend the kind of money I did to have them ruin my paint is something I still get very emotional about....I know black is a tough color to manage, but in no instance should anyone receive a car in poorer condition. So, if you have a well maintained black car...beware.
Pros: Seemed very smart and experienced, nice people
Cons: Poor work
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