I took my ibook g4 to tekserve because I had dropped it a very small distance and the backlight didnt look like i t was working. When I first went in, it was 4pm on Tuesday. I got my ticket and sat for around 20 mnutes to be served. I then went up and got to explain to the very nice 'tekki' what was wrong. Unlike th apple store who are just in a hurry for you to be in, pay and leave again- you dont get the chance to explain - at tekserve you u get the time to talk to the person! On Friday morning, i called to see what was going on with my computer (the estimated date was monday - i'm impatient) and he moved me to the top of his list and called me back within the hour. unfortunately it was my logic board which had gone and was going to cost too much money to fix. My estimate was $40 for an invertor and $195 for an hour and a half diagnostic. When I went to pick it up Friday at 5pm I waited 5 minutes they refunded me the $40 for the part they thought it was and also for an hours worth of diagnostic. Everyone was soo nice and I couldnt recommend them highly enough!
Pros: really nice people
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