ok... i have recently quit from being a server at The Helmand... and I can honestly say that at some points, the service is terrible. but then i can honestly say also, that it's poor management, and it wasn't our fault. here's why... there are 4-5 servers on per night (depending on whether it's a weekend or not). i had to create my OWN alchoholic drinks... NO REAL BARTENDERS. i'm not one. i had to make my own desserts... which entailed scooping rock hard ice cream, decorating it with fruits, and etc, cutting cake, unwrapping desserts, etc etc... and when you have a table of 4 or more, it takes up extremely valuable time. Imagine 10 people all wanting this at the same time... now i'm in the back, making ten desserts, with ten turkish coffees (only four can be made at a time) and i have tables still sitting without menus... and also... have you tried the turkish coffee? everyone loves it... it is valuable time wasted. even MENUS are given by the server... not the hostess... WHY? no one knows....i have many friends in the restaurant business.... and NONE of them have to deal with the same conditions i had too... also, tips are shared. at the end of the night all the money is pooled and split to servers, bus boys, and EVEN the hostess!! why? she makes over ten dollars an hour.. PLUS TIP? servers make 1.70. and the majority of the customers, even when service is highly appreciated, only gave 15 percent. .people... TODAY it's 20 percent. i'm very glad to be moving on to bigger and better things, but i'd just like you to please say something to management... maybe something can be done to improve things, as he would NEVER take the advice from his staff, maybe customers can make the difference. just be careful to notice how the servers never stop, and try to understand that they really are trying... but it's impossible with the conditions. thank you.
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