Yesterday, my 17"" hp laptop died when the power connector shorted out and smoke and brief sparks flew! Since my entire business is conducted on this machine, I was desperate to get it repaired and back in operation as soon as possible, so I took it to Seattle Laptop this morning. While their usual repair turnaround is 7-10 days, they understood my situation, agreed to get it back in 1-3 days, or sooner. Even though I brought it in on a Saturday (when most businesses aren't even open) they got it repaired and ready for me the same day! What more could one ask for? In addition to repairing the power jack, they replaced a cracked screen frame, and improved the touch-pad responsiveness. I also appreciated the pleasant communications from their service rep, Don. I felt the price was more than reasonable, especially considering the ultra-fast service. Great job, guys!
Pros: Down to earth communications
Cons: Not located nearer to my office...
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