I was referred to this store by an employee of a luxury retailer in town. I took in a pair of $500 shoes with a broken heel. When she saw my shoe, the woman behind the counter called the ""master craftsman"" out to take a look. He thought he could fix them and pulled out a flip book of replacement heels. She told me that such work would cost approximately $85. Before I decided to spend more money on these shoes, I wanted to ask a couple of questions--what the steps were to replace the heel and what I could expect in terms of color matching on the leather that covered the heel. The responses were ""He knows what he is doing"" and ""We match as close as we can"". When I tried to get more information, the ""craftsman"" and counter employee walked away and told me ""I can't hear you"". There is no way I will ever step foot in this store again or refer anyone there.
Cons: Arrogant, rude, non-communicative
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