I had an appointment on the wed before labor day weekend. I left myself with PLENTY of time to get to the studio from Somerset MAll (Troy) to Novi. I gave myself an hour (normally it would take you MAYBE 25 minutes). Traffic was heavier than normal and I ended up arriving 10 minutes late. I came in and apologized for being 10 minutes late, not thinking for a second that it would even matter. Upon check in, I was told that ""Lisa does not want to discuss her personal life."" I said, that's fine, this is my first time here, I have no idea what you're even talking about. She (the receptionist) then proceeded to tell me EXACTLY what Lisa did not want discussed. Then went back and talked to Lisa to tell her that I had arrived. THe receptionist returned a minute later, and apologized telling me that since I was 10 minutes late, that Lisa could not do my hair and I would have to reschedule because she had another client coming in 10 minutes. WHich is really funny to me since I had an appointment for highlights and a cut (2 hours at least), so I don't know how that would even be possible. I was also very angry since I went to that side of the state that week just to have my hair done there because I had heard it was such a great salon (i live in Grand Rapids), and it had just taken me over an hour to get there from a few miles away, and she refused to do my hair. For the salon's sake I hope she works her personal problems out and doesn't turn away any more would be clients like she did me. I will NEVER go there again.
Pros: Seemed like a nice set-up
Cons: staff
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