First of all, making an appointment for both a cut and color took a half hour! When I went in for my haircut with Terry, he didn't get to me until 25 minutes after my appointment time. Then, he barely listened to me when I told him what I wanted. It was my first time with him, so I expected him to ask me a lot of questions...he didn't. I specifically told him I wanted the ends razor cut...he didn't. I didn't love my cut, but I thought I'd give it a chance. I made an appointment a couple of days later with Terry to have my cut corrected. I went in with a graduated bob that ended nearly 2 inches below my chin. I told Terry I just wanted it tapered a little more in the back to make the angle more severe and a little weight taken off the ends. He just said ""yeah, yeah, right, right"" in a dismissive tone and went to work. He cut the back of my hair. Then I see him pick up the hair in front and I think he's going to texture it. Instead he cut 2 INCHES OFF OF MY HAIR! What stylist cuts off any significant length without even asking you?!? I had to let him cut the rest while I sat there trying not to cry. I went in with my hair in a short (1-inch) ponytail. I left with hair that barely meets in the back...no more ponytail. I have never had a less friendly stylist, either. The only good part of this story is that when I called later and explained what happened, the management was very kind. Not only did they reimburse my money, they also gave me a credit for a free haircut in their salon. I have no plans to go back there, but at least that's something. I truly hated the assembly-line aspect of their salon.
Pros: pretty salon, nice shampoo experience
Cons: way too hectic
more