I write for a travel magazine, so you can imagine how critical I can be when it comes to service and attention to detail for any consumer (especially me).
My husband and I live in a three story home in the Northshore with our two lovely children. Last weekend we were hosting a gathering to celebrate my parent's anniversary when our downstairs bathroom had a leak and caused an endless stream of water to fill our basement floor. It was almost midnight and we had our first guests arriveing early the next day when we called for a plumber. Our first call led us to a plumber that promised to get to us, but after waiting an hour was called and told they couldn't find a plumber willing to come out late at night. My second call was Bishop and I was told that they would have a plumber at my door within an hour.
Nervous after 30 minutes I called back to check on the status and sure enough a plumber arrived within 10 minutes of my call. I was a wreck, but the plumber made it a point to fix the problem as quickly as possible so that we had time to clean up (and so I could get some sleep).
The plumber was FABULOUS. He left our home cleaner than when he arrived and fixed our problem quickly with a professional attitude (even though it was now later in the evening). He also made it a point to educate us as to what to do the next time something like this would happen to minimize damage to our home. I've never had anyone come to my home to do work -- plumbing or otherwise -- who had patience and understanding during a difficult period.
If I had to compare the service to a hotel -- Bishop would be a Four Seasons. A little pricey, but worth it if you want superior service. Quite frankly, I would spend a little more money for a good professional -- especially when it is someone who actually enters your home.
Pros: Only plumbers to service late at night in an emergency, professional and CLEAN!
Cons: a bit expensive, but you get what you pay for. I am someone who would pay and appreciate the Four Seasons Resorts
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