What the heck!!! Mina's should be ashamed for the attitude problem they have. No one should ever be treated or talked down to like that. They shouldn't justify what they did, but try to apologize. One of the first rules in customer serivce is knowing that the customer is always right. They are the ones paying your rent.
You guys might be voted best in whatever.... but those are only titles. You guys need to live up to the name you have established and act like adults instead of playing the blame game. Just reading your recent responses to people shows your employees character. Your earlier responses to people that gave you great reviews shows how you guys think of yourself on this great pedestal. You have let your egos and titles get the better of you. I am saddened at the thought of ever going to you guys.
Pros: after reading that, none
Cons: attitude problems
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