I have been a client at Veda for several years. My esthetician is the best there is out there, hands down. She is friendly, skilled, timely, brings a great atmosphere, never complains, and the list of good stuff goes on and on. However, I can't say very many good things about the front desk staff, minus one specific receptionist. The front desk is down right rude. The only exception you will find is a lady named Alyssa who is just fabulous. She takes wonderful care of you, is friendly and accommodating. I actually try to go on days when she is there just so she can take care of me.
I have complained about the front desk staff on numerous occasions and it still does not get better. Every time I call I am immediately put on hold since the front desk is so busy. There are many times when I just hang up the phone after being on hold and take my business elsewhere. One time I put the phone on speaker in my office and decided to work until they picked up the phone. I actually forgot that I did this since a lady spoke up and said "Thank you for holding" after 9 minutes. I just laughed and told her that I forgot I was on hold and since they took so long, they were not worth my money for the week. I have had to call and reschedule appointments and the receptionists are just down right nasty. They are lazy since they only offer water/tea to me only 1 out of 4 times. When scheduling my appointments one receptionist slaps the reminder card on the counter and doesn't even say thank you or anything.
The only reason I put up with the horrible staff is because my esthetician is fabulous. If she ever decides to leave the overpriced place, I will definitely go with her. But I may leave before she does since I am tired of the rude and bitter receptionists. It is very unfortunate that the only thing that is keeping me there is only one esthetician. Not the management, horrible receptionists, un-relaxing atmosphere, & overpriced services.
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