Food is inconsistent and the staff is highly variable. Lacking professionalism- I have heard the waitstaff complaining to each other (loudly saying shut up or annoyed that others aren't doing their part) and their demeanor towards customers is obnoxious and rude. There are some gems on the staff that do not reflect this but my experience has been mostly negative. It is really too bad since they are so convient for so many offices. Also the menu was not accurate- my sandwich was on different bread than was listed and my "fresh squeezed" OJ was neither fresh nor squeezed.
Pros: convience, comfy chairs, air conditioning
Cons: service lacks professionalism or respect, variable food
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