Looking at the reviews was pretty impressive, so I called and was put on hold by Jeff (or possibly Jason?).....FOR 10 MINUTES!!! This isn't just a guess....my phone has a timer on it. After the first five minutes of holding I just stayed on the line to see if anyone would EVER pick up. A female finally did after the 10 minute mark. She asked how she could help me. I let her know I was attempting to make an appointment for a haircut and she informed me that she had picked up my line by mistake and could I hold please. I quickly informed her that I had been on hold for about 10 minutes....silence on the line with some frantic whispering in the background...and then I was on hold again. To their credit, I suppose, some one did pick up within about a minute. By that time I decided that Altered Ego may be great with hair, but I like a little customer service with my cut and colors.
Pros: Good reviews - though I never got in to find out for myself.
Cons: Hideous phone skills in reception - prepare for a looooong wait when calling!
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