A friend and I went here on a Tuesday at 7:15pm. There were a few tables of people, and one party of maybe15 standing around, just drinking. We got in at 7:15. Someone finally came and spoke to us at 7:30 and we ordered drinks and food. The drinks (wine by the glass) came about 15 minutes later. OKay, fine, not terrible so far. But literally ONE AND A HALF HOURS later, our food came -- we ordered the cheese fondue -- nothing fancy -- just heat the cheese and cut up some bread and vegetables. Somewhere about an HOUR into our wait, an unfriendly waitress told us the food would come...and blamed the wait on the party that was just having drinks. The tables next to us, having the same exact problem, were FURIOUS. Hmm. I understand that the place maybe had a bit more volume up at the bar...but this doesn't explain the kitchen problems -- plus, a few friendly words every now and then...and maybe some bread or SOMEthing, would have made the situation far less frustrating and obnoxious. So the one good thing -- they comp'd one round of drinks. This, however, was negated by the fact that the special in huge letters on the blackboard outside -- buy one cheese fondue, get a dessert fondue half price -- was not honored on our bill. When we asked the waitress, she said that what was written must have been left over from another day, and didn't apply today. Umm...sure, okay. Then she snapped that we got one round (= 2 glasses of wine) comp'd. We reminded her that that was for the 1.5 hour wait for food, but that didn't seem to go anywhere. Needless to say, while the cheese and chcocolate were tasty, we will NEVER EVER GO BACK to this place. Not even close to worth the hassle and sheer waste of time.
Pros: Decent chcocolate fondue
Cons: The worst service I have ever experienced
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