I have been going to Pine Street family practice for over 3 years and have finaly made the decision to switch.\r
I usually see Dr. Laury who is awesome. his bedside manner is impeccible and he is thorough in his diagnostics. I take no issue with him at all and have actually stayed this long because of him. \r
My major gripe is with the women at the front desk. \r
They are in general short and rude. At first I chalked it up to the stress of a demanding job but after they made a grave error with sensitive information I started to get a little uneasy. When confronted about the issue I was told defensively and rudely that it was ""taken care of.""\r
There was no apology made . no explanation. \r
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I recently saw Dr. Van Hauton and felt like I was more of a nuissance then a patient.\r
She was defensive when I aksed questions about my condition and a bully when it came to questioning. \r
I feel like a doctor should take the tiem to help a patient understand what is going on with their body , not simply crank them through the system. \r
When I relayed information passed on to me by a friend in the medical profession she openly insulted that person and made derogatory comments as to their training and knowledge that well went beyond a casual comment. \r
This seems entirely unprofessional to me. \r
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I am a fairly relaxed person , Im not maliscious. I dont wish them any ill will but after giving the benefit of \r
the doubt several times over I can honestly say that their customer service skills are seriously lacking. \r
I never recieved botched medical care but their paper handling is careless and could poetntialy serve them a big fat law suit for major HIPPA violations if they dont get a firmer grip. \r
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Its one thing to be disorganized its anoteh rto be flat out insulting. \r
Most of teh otehr reviews are pretty positive and it may be that I have caught them on off days but I wont go bacj there again.
Pros: good medicine
Cons: bad attitudes, unprofessional
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