I just got home from eating at the Italian Grotto. It put me in such a bad mood that I had to write a review to try to warn others!\r
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Our waiter was terrible and seemed almost angry when two members of my party ordered water to drink instead of booze. Then he was even angrier when we decided to split entrees. After we ordered he tried to get us to order the garlic or tomato bread instead of the free bread. I jokingly asked which was cheaper. He put his hands up to stop me talking and continued with his sell. Seriously.\r
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The food came and was really not that good. It was bland and boring. The waiter hardly spoke another word to us for the entire meal. He never asked if we needed refills or if we needed anything at all. It was annoying but this isn't what made me so mad. \r
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Since we split our entrees, we were charged an extra $5 per entree! For what, I couldn't tell you. We asked the manager for a menu to see if the sharing charge was publicized. He rolled his eyes at us, grabbed a menu and asked what we were looking for. We told him and he turned super rude. We told him that we did not have a good experience there because the waiter was so rude. The manager said that he stood behind his waiter and we had to realize that our eating at the restaurant and splitting meals was costing them money. He said of course the waiter treated us that way if he knew he wasn't going to get much of a tip. We informed the manager that we had each been servers at some time and knew the proper way to tip. He said he was wasting his time talking to us. \r
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Because we know what it's like to be servers, we typically tip 20%. Tonight we didn't tip anything. Then the incredibly rude manager followed us out of the restaurant yelling at us about the lack of tip.\r
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We tried to shake it off because he is obviously a bad person who owns a restaurant with subpar food. But he was just so mean spirited I felt like I had to post this truthful review. AVOID!
Pros: NOTHING!
Cons: Awful manager, terrible service, boring food
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