I am usually excited to write reviews so I can spread the word about great spots. However, last night I had BY FAR the worst experience ever at Kallaloo. The owner lacks empathy and accountability. If at all possible, she will place blame on the customer. Scenario: 30 people for a birthday party. On our end, we did not have everyone's order for a pre-order despite our best attempts. However, this restaurant ONLY had one cook to serve our party AND regular patrons (which was less than 10). Our party was ONLY assigned one waitress, who was doing her best. However, the table lacked enough settings, some people never got anything to drink. We got there at 7 p.m., but I had to ask them to come start taking our orders around 7:30 p.m. I then had to ask them to take the orders of the other two tables, which they didn't do until 8:15 p.m. Our table finally got served and we were done eating when the second table finally got served. The third table was left out to dry. One person had to return her drink 2-3 times because each time she had a fly in her drink (no I am NOT kidding). One person had to go back and get his own drink because the glass was dirty. I brought in a birthday cake ($17), yet the owner wanted to charge me a $1 per plate to serve ($30 total). Perhaps this is standard, I have no clue. But, when I said I would run out (since at this point we didn't have our food), and purchase some plates, she refused and still wanted to charge. In the end, we decided to not serve the cake since the plates cost more than the cake itself. Furthermore, for all the trouble, the food was average. Even as our party tried to order appetizers to quell their hunger, we were told they were out of chicken and halibut. For a restaurant that WOULD have only had 10 people, they lacked preparation. I cannot speak for other occasions, but this is by far the worst place to go when you have a party. Despite the lack of pre-orders, the restaurant was ill-prepared. NOT RECOMMENDED!!!
Pros: Location
Cons: Poor service, mediocre food, lack of empathy and accountability by owner, overpriced
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