This review will not be about the food at Kevin, which I found to be excellent at the few times we dined there. I will instead write about the incredible arrogance and indifference of the staff, from top to bottom.\r
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We were part of a party of 6 when I ordered something I've never had, veal tenderloin. When asked how I'd like it prepared, I replied, ""However the chef thinks it should be prepared."" The entree placed before me was beef tenderloin. When I informed the waiter of the error, he told me that that's what I had ordered. I told him I didn't order that because if I would have I would have ordered this familiar dish rare. The person seated next to me, a newspaper columnist who is paid to hear things correctly, verfied that I had ordered veal tenderloin. Rather than having to wait while the other five enjoyed their entrees and because I honestly hated to see a prefectly good entree wasted, I agreed to take the beef.\r
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When the check arrived, I saw we were offered no consideration or given an aplolgy by the offending waiter. When I brought this to the attention of the matre d', (most notably the nerve of his staff), he nodded in agreeement . . . and did nothing. Since he was Kevin's brother, I wrote Kevin a letter outlining my experience. I received no reply whatsoever.\r
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If that isn't enough, shortly thereafter my mother and three other senior citiizens walked out of Kevin (one didn't, since he's in a wheelchair) after receiving only dirinks and appetizers during 45 minutes.\r
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We have a saying in our family for establishments like this: Take a Good Look. And we have.
Pros: Excellent food.
Cons: Worst, most arrogant service ever encountered. Have you ever had a waiter bring you the wrong entree and tell you that you ordered it?
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