This company has been to our house a total of seven times to fix the same problem, a freon leak. Almost $2500.00 dollars later it is still not fixed. This last time the air went out on Friday in the afternoon. We were told that they would be coming the next day, on Saturday. So we had to spend the night elsewhere. Saturday morning we came home, and waited all day. We called several times, but our calls were ignored. Finally at around three thirty, they called and said that they would not come out. We tried to explain to them and pled that they needed to come that day. We were told that we would get a call back. That call never came, even after several attempts to contact them. We could have found someone else to come out if we were told earlier, but as it happened we did not have air for several days.