Our dishwasher from Home Depot purchased 6/05 started making a grinding and very loud noise on 7/19/07. Since the washer was still under warranty I called Blue Chip and scheduled a service call for Monday 7/23. Blue Chip had someone come out on 7/23 and he said ?the motor is fried, do not turn the washer on or it could cause a fire? and said that he would need to order a new motor and would call back in 3 days. There was no call by Friday so we tried to call but the office was closed. Monday 7/30 we called Blue Chip and told them we had not received a call back and what was the status of the service call. They told us that they would call us between 730am-1030am for a service call on Wednesday 8/1. 8/1 my fiance stayed home from work for the service and there was no call from Blue Chip. He called and the line was busy and thenno answer and finally was told that they would call him back with an update. No one called. So he called again and was told that someone would call him back. No one called. Finally in a fit of desperation he called yet again and was told at 330pm that the technician was not coming because they did not have the part and that it would be a few more days. I then called Blue Chip myself at 4pm and talked to Pam. Pam said that the tech discovered that the part that was ordered had come in and was missing a gasket. I asked what kind of part it was and she said that it was a flapper. I told her that it was strange that they were ordering a flapper because we were told that the washer needed a new motor. She said nope, notes say here that it is a flapper. I asked if she could check on this and she said to call her back tom after 9am.
Pros: absolutely none
Cons: waste of time, rude, unreliable
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