I own Innovative Flooring, a local contractor to Seattle. So i have used, installed and lived on more IKEA than just about anyone. They are incredibly unorganized and understocked regularly. Their customer service is terrible due to undertraining. The materials are mediocre at best. Returning stuff can be a serious pain, especially if you write a check. The flooring is a joke. DO NOT BUY THEIR FLOORING. Transitions are from a third party and dont match, if they are in stock. I ordered 700 feet of laminate, tried to find transitions, and they had none. I asked when they would get some, they didnt know. I alsked to talk to a manager and found that it was the manager that knew nothing about how it worked. I am still waiting on one pice of hallarum base for cabinets i did in October of 2006. Apparently it was a health hazard? But will one day come back. Cabinets are easy to install, but tricky to keep from damaging. The flooring seminar they have to teach you how to install is halarious. They actually instruct you to use a handsaw? IKEA is a basement bargain company that keeps its overhead as low as possible despite growing profits every year.
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