About a month ago I was getting ready to take my entrance exam for medical school, and I wanted to get my haircut and have a spa day. Since Marbella was rated very highly with great comments on Citysearch I was set on going here. My boyfriend found out and decided he wanted to surprise me by booking and paying for it in advance. When he showed up at Marbella the male owner was opportunistic with poor customer service skils and tried to sell him a package that included a manicure. However, this service isn't even offered!! Then when my boyfriend tried to get his money back the owner made him pay $5 for ""swiping the credit card machine."" This is ridiculous! As any business owner knows, there is a cost to doing business and this burden should not fall on the consumer especially since they are being potentially being charged for services (manicure) that they will not get! My boyfriend, but was so digusted by his treatment that he just gave him the money and left. I'm glad he decided not to book my appointment here and got much better service elsewhere!
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