On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologetic that they had made a mistake on the appointment and did not attempt to fit me in before my event. I cancelled the appointment, walked out and will not be back.