I haven?t been to Zia?s in quite some time and the reason is because the last time I was there, I witnessed some of the poorest examples of managerial ?skills? I have ever been privy to. As someone in the service industry, I have a tendency to take note of the situations around me when I go to a restaurant. I was at Zia?s on a very busy Saturday night. I waited about an hour over my quoted time and was told by one of the hostesses that they are not ?allowed? to quote over an hour because then, people wouldn?t stay. So instead of risking a few people not wanting to wait, they?d rather people wait an hour MORE than they were told and go into the restaurant already angry. After I was seated, I was immediately greeted by a busser who brought us all waters. Soon after, a frazzled waitress came and rattled off the specials like she had said them 50 times that night (which I?m sure she had). We placed our food and drink orders right away, because we?d had 2 hours to peruse the menu in the bar. The food was prompt and the service was great. The rush kind of died down after we had been sat, so the waitress wasn?t nearly as stressed out. My main disappointment with the night came just before we paid. The manager (I?m not sure of her name, but I believe she?s the daughter of one of the owners) was talking to one of her servers in front of his table and was VERY belittling to him. This caught my attention so I kept an eye on her for the rest of the time I was there and I saw continuous ridicule of each and every one of her employees, both in front of customers and in the hallway area. Now I understand that a Saturday night in a busy restaurant can be very stressful, but this just went too far and left a bad taste in my mouth for the entire experience. I won?t go again.
Pros: Good Food, Excellent Service
Cons: Poor Management
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