Having just moved to Issaquah, we were looking for a new pizza-delivery spot. Based on the reviews on citysearch, we decided on Flying Pie...
When I called, from the first sentence, the young lady on the phone came across like I was putting her out by simply calling in. I asked if they delivered, she curtly asked for my address which I gave only to have her state, "I don't know, where is this?" I told her the simple (and short) directions from Front Street and she said that her driver was "slow" and might not be able to find it (not sure what she meant by 'slow', but those were her words).
She (reluctantly) agreed to take my order and I proceeded with communicating my order (large pizza here, small pizza there, salads, etc, etc).
She then put me on hold and came back stating quickly, "Sorry, we can't take any deliveries tonight."
Perhaps my customer-service expecatations are too high...?
I know if this were MY business and I had spent nearly 5 minutes on the phone w/ a potential new customer who placed an elaborate and expensive order, I would've found any way to stick to my original commitment of delivery.
The 1 star rating is for this experience only; and I think everyone deserves a second chance, so I'll try Flying Pie Pizzeria some day...
...and I guess it better be take out.
more