I was shocked and surprised when I read the negative reviews. I've been receiving services from Neroli downtown for years and was thrilled when they opened their Brookfield and Bayshore locations. The talent of their staff and their training programs are outstanding - I've "bounced around" from one tech to another due to my crazy schedule and always receive outstanding service whether I'm receiving a manicure, massage, or haircut. I'm consistently treated with warmth and courtesy by their reception staff and reservation center and on the rare occasion an error occurred with an appointment or service they've handled my complaint with sincere concern and resolved it immediately.
My friends and family also go to Neroli - in fact we trade gift cards at almost every holiday and it's a joy to receive - and I've never heard any of the feedback I see here. My sister hosted her entire bridal party in Brookfield on her wedding day and it went off without a hitch!
It must be true that people are 100 times more likely to complain on-line than to compliment so I'm happy to add my compliments about this truly outstanding company! They've even just added on-line reservations to make life easier for those of us juggling kids, work, and crazy schedules as well as a rewards program to earn free products and services - I hope you give them a chance and decide for yourself.
Pros: Numerous locations, can get every service, validate parking downtown
Cons: Lockers at Bayshore could be larger.
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