We didn't have a good experience with Northstar. For starters none of the movers spoke English well enough for us to communicate effectively. We kept getting nods but then they didn't do what we asked. The ""lead"" mover had an attitude and got angry if you questioned what they were doing. We felt like we had to tiptoe around and be nice so they didn't damage our things. They weren't very careful with our more valuable pieces, even after we emphasized that they be careful. We went through the house at move-in and asked that they be careful with the hardwood floors. But they were more interested in macho displays than being careful. Our floors were gouged in several places because they didn't use anything to protect the floors while unwrapping the furniture, which they did in a fast fury. We would have preferred to preserve our floors rather than saving the time it would have taken to carefully unwrap the furniture. Also, none of them seemed physically well suited to being movers and didn't seem to have a good handle on maneuvering the furniture. They charged a rediculous amount for ""supplies"" considering they only had to provide tape and elastic wrap. ""Supplies"" amounted to 30% of the bill! We also later found items that they charged for that should have been free, according to the contract. Overall it was a bad experience. We would never use them again.
Pros: On time, Furniture was securely wrapped
Cons: Bad Attitude, Couldn't communicate well, Damage done to home!
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