I just bought a Honda Accord here, and it was the worst experience ever. I knew what I wanted, and the price I wanted to pay so I did all my negotiating through e-mail. Boch offered me the best overall deal so I decided to go with them. What a stupid mistake. The only reason they get 1 star is because I can't give none.\r
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I can't fit everything I want to say here, so I'll just take you through the lowlights:\r
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*Completely incompetent sales person who started telling me about how he needed a good review from me on his customer service survey in order to get his full commission, and he really needed the money for school--before i had started filling out any paperwork.\r
*Promised a delivery date of Tues.; a manager called me that morning and said my car was ready but when I showed up it wasn't ready. They refused to let me take it so they gave me a rental which they were supposed to pay for. Promised the car would be ready the next day, and the salesman would personally deliver it to my home.\r
*No phone call at all from the salesman regarding delivery time so I called him at 6 p.m., and was told the car still wasn't ready, but I could keep the rental another day at their cost. Again told it would definitely be ready next day. Salesman tried to blame my insurance agent for delay, even though Boch didn't fax paperwork to them until Wed. night. \r
*After I picked up the car salesman suddenly became concerned about my experience there. Called multiple times even though he had not bothered to keep in contact with me beforehand, when it actually mattered.\r
*Wrote 5 page complaint to GM. Lackluster response.\r
*Discovered they charged me for the rental that was supposed to be paid for by them. Last straw.\r
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If you want to go somewhere that just cares about sales and not customer service, by all means go to Boch. But you'll probably be sorry that you did.\r
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For more detail, please see my review on yelp dot com.
Pros: Competitive price
Cons: Terrible service. No customer satisfaction
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