I've gone to this restaurant a handful of times since they've been opened, and I have to say that their customer service has taken a nosedive in the last few years, getting worse with each visit. I recently took my friends and coworkers there for lunch, and was so embarrassed by their service. The hostess and wait staff was rude as we requested to be seated near the front of the restaurant, making snide remarks in Cantonese, which thankfully my friends didn't understand. When placing our orders, I spoke with the waiter in Cantonese and translated for my friends, as his English wasn't that great. He and his coworkers made some condescending comments, which I didn't have the heart to relay to my friends. Although one of them understood a little and he was taken aback by this. Although their tones pretty much conveyed what they were saying. Overall, we all agreed that the food was good, but they would never come back on account of the terrible service we had. Another time, I had gone with my Chinese friends for dinner and had worse service. The waitress kept trying to push us to place our orders, even though we were still waiting for people. Throughout the meal, we felt rushed. Some of us weren't even done with our rice and there were still food on the table, and the waitress came by to start clearing dishes and asked if we wanted dessert. Even though some of us were still eating! Then, as we were figuring out the bill, she kept hovering over us and watching us counting our money and grabbed it when we all put our money in. It was the first time that my friends, who are generally very friendly and amiable people, actually complained to the manager as we were leaving.
Pros: Good Food
Cons: Horrible Customer Serivce at the Original Location
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