I was new to Houston and read the reviews on this site while in search of a good shoe repair place. I took 5 very good pairs of work shoes to this store and paid over $150 in cash (they only accept cash) in advance for minor repairs on these shoes. The person behind the counter was extremely rude and told me it would take several weeks for the shoes to be fixed. I was surprised by how long it was going to take, but by this time I had paid and just wanted to get out of there. Several weeks later, while on vacation in California, I received a call from the shoe place. A VERY rude women said I had to pick up my shoes by 4 pm that day or she was throwing them in the garbage. I was so shocked I thought she was kidding. She said it is their policy to discard shoes after they have been there for 30 days. It turns out this policy is written in very small print on the back of the claim ticket. I told her I had no idea that was their policy and that I would come to pick them up as soon as I was back in the state. She said she really didn?t care if I didn?t know about their policy or that I was out of the state, she was throwing them out that day. I asked her to make an exception as it was impossible for me to get there, and the shoes were worth over $1,000. She said no and hung up on me! I have never been so shocked in my life. I am in awe that this level of customer abuse can exist in today?s market. Buyer beware! This is the worst customer experience I have ever had.
Pros: nothing good about this place
Cons: worst customer service possible
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