My fiance and I decided to try Osaka out for the first time a few weeks after we moved to Philly. Dining at the restaurant that evening couldn't have gone worse. Apparently they were short on staff, which is understandable, but as the restaurant isn't that cheap, we expected better service than having to wait 20 minutes to place our drink orders. The food we did get was wonderful, but we had to ask for our drinks to be refilled and we also had to wait for an unacceptable amount of time at the end of the meal to get the check. But, about a year later, we decided to give it another go because it's the only decent sushi place we have found near our neighborhood. That evening, dinner was fine, service was wonderful - prompt and accomodating. We didn't have a reservation, but only waited a short time for a place at the sushi counter. The problem came in the next day when I checked the balance on my debit card. Online, it was showing that Osaka had double charged me for dinner by authorizing my card twice, for different amounts. I promptly called the restaurant and asked to speak to the manager, but was told that she wouldn't be available until that afternoon. Over the course of the next two days, my fiance and I called a total of 7 times, each time being told that the manager was not available, but she'd be back ""in about an hour"" (even at 6 or 7 pm, when you would hope to find a manager on duty). We were also told that no one else in the restaurant could handle our problem. When she finally did call us back, two days after the incident, she said she would take one of the transactions off either that evening or the next day. It was 6 days total before we had access to that money in our account. The restaurant was not very apologetic nor did it seem very concerned at such a gross oversight. We may or may not return to Osaka, but if we do, we will not be using a debit or credit card to pay for dinner.
Pros: Great food at a decent price
Cons: Poor customer service, especially when they screw up...
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