I have been to Via Matta twice (the second time reluctantly), and have had very negative experiences. In my first visit, we were seated after 45 minutes despite having a reservation. When seated, the waitress recommended the most expensive wine and meal on the menu to my son's friend. Before our meals came (took roughly 45-50 minutes), the waitress brought out olive oil in unnecessary quantities. It turned out later that the olive oil was part of the bill. Never before have I gone to a restaurant that gauges money so perversely as Via Matta. The second time I visited, the waiter spilt an entire glass of wine on my suit, and all the manager could offer was a clean shirt. I believe the appropriate, polite response to such an occasion would be to offer the meal on the house. Instead, I was offered a simple button down shirt, no compensation for my suit, and feeling like a victim rather than like a customer, I left before the main courses arrived.
Pros: Leaving
Cons: The (lack of) service and manners
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