I hate giving places bad reviews, especially local places - but I just have to in this case because I feel that I was treated so badly. I went in to buy a 'death in the family' sympathy bouquet. The man making the bouquet was helpful at first and it did look pretty. (Although, he he did keep wanting me to make it ""colorful and cheerful"" when I thought something white and tasteful was more appropriate, but he did let me make my own choices in the end). BUT the girl working in the front was so unbelievably rude and surly and went on chatting with what sounded like a personal call while I needed to ask her an important question before the bouquet went out. I made hand gestures to try and politely get her attention, which she ignored. When I very tentatively and politely --- yes --- interrupted her with an ""I'm so sorry, excuse me? Can I just ask ---?"" Instead of pausing her conversation or even replying with a courteous ""hold on one moment please"" to me, she just barked ""I'm on the phone!"" She tried to make it out that I was the one being rude. I apologized and said that, I knew she was busy but just needed to make sure everything was set with my own order, etc. But instead of a professional ""of course"" or ""don't worry"" she was even more rude. Then, grieving as I am, tears splashed down my face and I said ""You know, you might want to be a little bit more sensitive with people who come in here buying sympathy bouquets"" but even then she didn't apologize, she just ignored me and my tears and said ""well, maybe you're taking it out on me."" When I said something to the man putting the flowers together, he took her side saying I shouldn't have interrupted her while on the phone. But the order was going out the door - I HAD to before it was gone. What an awful experience. Who knew that buying flowers could be so traumatic? There selection is limited at best, anyway. You're better off at a deli, and especially if you are buying flowers for a sad occasion - STAY AWAY.
Pros: A nice delivery man translated my card for me into Spanish and seemed to be understanding .
Cons: overpriced, poor selection, horrible, emotionally-scarring staff
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