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Not great, not terrible either, but bad customer service - Review by citysearch c | Black Pearl

Black Pearl

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Not great, not terrible either, but bad customer service 6/2/2007

I have ordered takeout from Black Pearl a few times. The food is decent, but there is better Chinese food elsewhere. I liked the wontons in peanut sauce. I have never had a very good experience with the customer service at this restaurant. Once I ordered $90 worth of food for a group dinner and when I went to pick up the food I asked if they had chili sauce. The bus boy went to get me the chili sauce which came in those tiny tiny plastic containers. He was about to give me 3 when the front desk girl asks if I paid for those, and told me they cost .30 cents each. I couldn't believe she was making a big deal about .90 cents worth of chili sauce when I had just ordered almost $100 in food! That was the last time I got food from Black Pearl, and I am never planning on returning based mostly on the fact I've received poor customer service. Pros: Lots of variety on the menu Cons: Poor customer service, parking lot is awkward. more
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