There are only three seating at Rustic and we arrived exactly on time for our 9:15 seating. We got a drink at the small bar as we were told our table was just paying it's check. Thirty minutes later our table was still paying it's check. By, 9:55 a man offered us three free appetizers when we sat down to apologize for the delay. We were finally seated in a cramped booth at 10:15, exactly an hour later. We had the soft shell crab, short ribs, and cheese plate which were all well done despite the short ribs being extremely rich. For our entrees we had a halibut, a corn risotto, and their burger. All three had to be sent back! The halibut was so salty a cow would not eat it, we were brought a corn soup instead of a corn risotto, and our burger was rare and cold instead of medium rare. When we got the risotto it was very good, the next piece of fish turned out better, and despite most of the cheese being cooked off my burger, it was still fine. I honestly began to feel I was on the latest episode of Hells Kitchen. By the time we were done with our entrees, our waitress had been replaced by either a new waiter or a busboy. It was hard to tell which. We ordered the cookie plate and we were very much enjoying it until we found a hair baked into one of our cookies. At this time we called it a night, almost. We first had to have them remove the extra bottle of wine from our check that we did not have. They also did not take our cookies off the check, but we were too tired to care at this point. Donkeys! We just wanted out. On the way out we did see our original waitress having dinner at the bar. I warned her to skip the cookies. I?m sure our experience was the exception to the rule, but with so many great new places to eat, we will never go back there again.
Pros: Ambience, wine, soft chell crab
Cons: hair in food, long wait for a table with a reservation, sloppy service
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