We read a lot of good but old reviews. It is obvious that they no longer try to provide good customer service - diners are just cattle to them. We made reservations, arrived on time and were told ""our table isn't ready because the prior people hadn't left"". Instead we were given one right in the middle of the room next to a large noisy party. After sitting for over 10 minutes without even getting water, I asked the owner if something could get done. He hassled a waiter and eventually water was brought and they took our drink order. They brought me the wrong drink. They took our order, including California rolls for appetizers and while they did tell us that the sushi chefs were backlogged, what happened next is unforgiveable. The sushi was taking so long that our dinners were coming out first. There was some discussion by the waiter with us as to what to do next -In the end, somehow they held the sushi until after we had finished our dinners. Note that after bringing our dinners, no one stopped by to see how the meal was going - at which time any mix-up could have been corrected. While there may have been some confusion amidst the noise and lanuage difficulties, the crowning disgrace was the waiter first tried to argue with us and blame us, we then complained to the owner, who sort of tried to take the waiters side in the confusion over the order. We then made it known to him that we finished with dinner, didn't want to be argued with, and just wanted the check. The waiter then came back and again tried to argue with us over the situation. They just don't get the concept of Customer Service. Most places will try to ""make things right"" regardless of how things became mixed up. Most places, once a diner indicates service isn't going well, will go out of their way to provide good service. Instead, the owner just chatted with a few favorites and let us suffer a really terrible experience at his establishment. I guess he just doesn't care.
more