I didn't mind paying top dollar to have my hand woven wool rug cleaned and they did ask top dollar but it was NOT worth it. They would not return my phone calls after nearly a full month went by and my rug still wasn't clean. They quoted me two weeks. I called for the third time and the lady was very rude. I strongly recommend finding any other cleaner for nicer rugs.
Cons: Very difficult to deal with, not treated fairly
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