Terrible is a compliment. The service was nonexistant. Half the wait staff and the dining manager were socializing while the other half worked, still not sure where our waitress was during the meal we never really saw her. The bread (which was offered to diners behind us before they even ordered) that we asked for after sitting with a dirty glass filled with beer and a glass of water (no lemon of course) for 20 min. was full of air pockets and dry from sitting exposed to air. Then the lobster and crab bisque arrived (25 min. after ordering)fresh from the microwave cold in some spots and hot in others. Back fin crab was used instead of lump so it was full of shell. We continued to wait for our prime rib sandwich au jus for another 20 min. by now the water (without the lemon) has long been gone and where was the refill??? Probably with our waitress who we see less often than Haley's comet. Oh by the way Brian is doing an excellent job servicing the customers in the booth next to ours they have bread, drinks, entree and periodic ""do you need anything else"". Did I also mention they walked in behind us 30 min. later. Thirsty and hungry I asked to see the manager 10 min. later when the food appeared so did she after sitting in my booth watching the waiter go out and let her know my request to speak with her. Obviously that was so inconsequential there really was no need to hurry. The prime rib when it did arrive was overdone (med well) and chipped not sliced and the ciabitta bread was soggy. So all in all the food below average, the service was lousy and the management doesn't care. Keep driving there's a McDonalds close by and much better.
Pros: Cool ambience
Cons: everything else
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