I received outrageously bad service at your Village Inn Restaurant at 6519 FM 78 San Antonio, TX 78244 Tel. (210) 661-0011.\r
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I went there to eat dinner on 17 May 2007, and was charged $32.69 TWICE!!!\r
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It seems that your equipment is faulty, and it ocasionally double bills credit card transactions.\r
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That would be merely an understandable error if it did not require a long and arduous process to obtain a refund. \r
The double charge took place on the 17th, and I notified the manager, Joe Coronado in person at the store on the following day. \r
I was told that there was nothing they could do until MONDAY. \r
I also contacted your corporate TREASURY department, and got nowhere. \r
On Monday, Tuesday, and Wednesday of this week I phoned the restaurant. No results!!\r
Today I phoned the restaurant and gave them my credit card number so they could reverse the charges. As of this writing, I still have not received a refund. \r
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It is OUTRAGEOUS to charge a client TWICE for dinner, and then take over a week to refund his money. \r
You must learn to be more responsive to your customers.\r
You do not even have a proper compplaint line, what do people without computers do to contact you??? \r
You kept money that wasn't yours, and you took up way too much of my time.\r
I am a regular customer, and I eat dinner there at least 2-3 times weekly.\r
You have tried my patience beyond any reasonable limit.\r
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