We had dinner on Saturday for my friend's birthday. She is a Silver Lake resident and a patron of the restaurant for many years and chose your place for her birthday. Our waiter was unavailable from the beginning and unaccommadating to our simple requests such as more water. Our food took longer to be served than our surrounding tables. Our server was unavailable to ask for new drinks or when will our food be here or whatever. Most of the food that was finally served was not completely satisfactory, the steaks were overcooked and cold. \r
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Speaking of cold, we reserved a table on the patio with a heater for us. We had 4-5 people working on the heater to work, had them drag over a new heater to replace the one that didn't work and once they had it working... they dragged it so far from our table that most of us were shivering. We asked repeatedly to share the heater with us, the table that requested a working heater, to at least 4 staff members who all said they would help but only moved the heater an inch, which did not allow the heat to reach our table.\r
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We spent over $300 for our dinner and don't understand how the level of service and food did not meet our expectations for what we paid, especially on my friend's birthday. This is someone that loves your restaurant and has definitely increased your business by word of mouth, but for the last year has not recommended it due to service issues and lack of quality in the food.\r
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We wanted to be honest about our experience not to just complain, but to provide feedback from customers that want to return and would appreciate good service and good food the next time we return. We hope that our feedback helps.
Pros: ambience
Cons: service
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