I am EXTREMELY disappointed in the care that I received from this establishment. I felt like I was discriminated against, and was treated very unprofessionally. My first initial service with Dr. Nguyen was great, and so I referred my husband. He was scheduled to have some fillings and sealants, and when the procedure took less than an hour I wanted to know what services had been done. I questioned a staff member (Claudia) as to what services did he have...sealants or fillings. I know that there is a difference in price (I was a cash paying customer) She was highly offended that I questioned the charges and services performed. As a customer I have the right to know what I am being charge for, and in no way was I attacking the credibility of the dentist. I felt that maybe I was mistakenly charged for fillings and received sealants. During the same visit my husband had an impression done in preparation for cosmetic dentistry. I was informed that I would be contacted in 3 weeks to further complete my dental services. After not hearing from Dr. Nguyen's office I contacted them only to learn from ""Ally"" that Dr. Nguyen had decided to terminate his services and not complete the job he had started. Imagine my OUTRAGE when ""Alley"" said that Dr. Nguyen felt offended that I didn't trust his word and questioned the charges. I never spoke with Dr. Nguyen only with Claudia to voice my concerns. After she had assured me that I was correctly charged; I was satisfied with her explanation, and considered the matter resolved. Obviously Claudia spoke with Dr. Nguyen about the situation. I believe that it is very UNPROFESSIONAL of Dr. Nguyen to allow a staff member to handle his customer relationships!! I have never been treated so rude and spoken to so disrespectfully as I was the day ""Alley"" called on behalf of Dr. Nguyen to terminate my dental services!!
Cons: UNPROFESSIONAL, RUDE
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