In March 2007 my friend and I traveled an 1 1/2 hours to Spa In The Valley, A Salon By Debbie in Hunt Valley to indulge in a day of pampering in the form of a massages, manicures and pedicures, and relaxation. After we arrived and settled in our robes, we were relaxing waiting for our services to begin, when I smelled smoke. I checked around the room, but found nothing. After a short time we saw the fire alarm light illuminate. A staffer came in and said that we would have to get dressed and leave, because there was a fire. The spa closed for the remainder of the day. Jennifer, a staffer took our names and what services that we had scheduled and stated that it was her understanding that Debbie (Nazelrod) would comp our next visit should we like to reschedule. Jennifer stated that someone would call me the next day to reschedule our appointment. I waited a few days, but no one called, so I called to reschedule. I spoke with Melissa and explained to her that we were in the spa the day of the fire. We rescheduled with Melissa who said that Debbie would not comp our visit, but she was sure that Debbie would offer us something for the inconvenience.
Pros: pleasant staffers, tuscan room spa
Cons: Poor customer service
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