I went to Sorrento's for lunch today due to other recommendations. I was really turned off by the terrible service. I used to be a waitress back in college so I am understanding but this waitress was terrible. First, she acted as if she was in this big rush and we (my co-worker and I) were in her way. So we were initially going to get separate small pizzas but she said that it makes sense to get a medium or large with split toppings. So that is what we did. I got veggies on one side for myself and my co-worker got meat on her side. When the pizza comes, it was all mixed. She said that she accidentally didn't mark her ticket for the chef so they mixed them all up. She said "Is this ok?" I was like "No, I don't eat meat." She said " Well, I can ask them to make another pizza," and I said "No, we have to get back to work, it's our lunch hour." All she said was "Sorry." So then my co-worker said "Can we at least get a discount?" and she was like "No, my manager doesn't do things like that." So I asked to to speak to the manager. She comes back and said that she can give us a $5 discount. I was so ticked off. I had to take all the meat off of my pizza and she didn't see anything wrong with it. It seemed to me that they weren't making any money to keep the business going so they had to charge us. I have to say that the pizza was good but it is unfortunate that bad customer service turned me away indefinitely and probably others once I spread the word. Word of mouth is the best form of marketing, good or bad.
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