This evening I went to Beverly Oaks Animal Hospital to pick up a bag of dog food. I stood at the reception counter for more than10 minutes and eventually left without making a purchase. Although the clinic was quiet, of the three staff members behind the desk, none made eye contact or even acknowledged my presence although only one person was talking to another customer. Unfortunately this seems to be the norm and if you phone in, you are dealt with abrasively over the phone. They overcharge for their services and insist on running tests that are costly and probably unnecessary for the most routine of ailments. The staff seem to be very young, inexperienced and untrained in even the most common of courtesies. Needless to say this was my last visit and I will take my business elsewhere in the future.
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