When I picked up my clothing every single item was still wrinkled. However, it was the events that happened next and the unprofessional attitude of the owner, Steve, that were even more disappointing. My expensive, new, worn-once, taken to the cleaners for the first time, blouse was returned-very fine silk threads snagged beyond repair and the fabric extremely worn in the shoulder. A fresh black ink mark was on the side seam. Without pause, I trekked back to the cleaners to get some restitution. The staff shrugged me off and gave me the number of the owners, Angel and Steve. Just then, Steve walked in and before I could explain to him my situation, he was shaking his head dismissing all responsibility. Not only did he disregard my claim, but made purely acrimonious faces like a child eating broccoli! I was so taken aback by his behavior that I confronted him about doing nothing and said it was my fault?or the manufacturers fault...or some combination thereof. Because, I quote, ?I have been in business since 1985. I know what I?m doing.? He compensation-a letter stating material defect for the manufacturer. Helpless, I said ?fine? and asked to reclaim the pants I drop off earlier in the day. He said it would take him 1? hours to find them and he wouldn?t do it. I needed to return the next day at the time on my ticket for pick-up. I?d like to close this review on a note that will clearly indicate the type of service to expect from this cleaner. I quote Steve again, ?This isn?t Nordstroms. You can?t just bring any piece of clothing in here and expect me to take it back.? Nordstrom delivers unparalleled service, but to make a statement like that indicates this owner doesn?t really know what it takes to run a successful service-oriented business. It?s not about absorbing all complaints and costs associated with those complaints. It?s about a ?philosophy based on exceptional service, selection, quality and value.? (quote by John W. Nordstrom)
Pros: Cheap
Cons: Too cheap
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