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WORST customer service EVER!! - Review by citysearch c | Dave & Buster's

Dave & Buster's


WORST customer service EVER!! 4/2/2007

I used to live in Denver where they have two Dave & Busters, so when I found out that Minneapolis was finally getting one I was pretty excited! I have visited the Dave & Busters in Maple Grove three times and have been disappointed each time. The first time I went we waited 45 minutes for a table when we were told it would only take 10 minutes. Once we were seated our server gave us the cold shoulder and acted like they didn't want to even wait on us. Assuming we just had bad luck that day, we returned again a few weeks later to find the SAME horrible service. We felt completely ignored by our server and had random charges on our bill of items we DID NOT order. There were other tables around us complaining about the same bad service! The last time I went I brought my younger cousin who was 20 and visiting from out of town. The front door man repremanded me right away and told me that, ""I needed to keep an eye on my young guest in case they get in trouble."" I'm 35 years old and trying to entertain a member of my family and this guy acted like we just escaped out of juvenile hall!! We ate dinner and when we were finishing our server spilled sauce all over my expensive coat. It was an accident but she didn't offer to pay for dry cleaning or offer anything for that matter!! The manager came to my table and asked if I wanted him to try and wash the sauce off my coat with soda---are you kidding me??!! I have spent money at this establishment in hopes of my visits to become better but I will guarantee I will NOT come back again. Please do NOT waste your time coming here! Cons: Customer service, careless servers, over-priced food, etc. more
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