I just moved here from Florida and really love the Franklin area. I came to this theater expecting a higher than average experience and was extremely disappointed in the lack of service and condition of the theater and bathrooms. The service was slow and inconsistent at the concession stand where the young man behind the counter was more preoccupied with flirting with a customer who had already paid and received there food instead of waiting on the next person in line. The condition of the theater was disgusting - the floors were full of popcorn, sticky and it seemed the floors were not cleaned in a very long time and the garbage cans overflowing with trash. The white handrails in the movie theather (auditorium #16) are in need of painting since the paint was all chipped black and looks terrible. The bathroom seemed to be consistent with the condition of the theaters - the stall I used had no lock and the paper towel holder was broken. The floors also were dirty and the counters full of water and soap even though the checklist behind the door reflected the bathroom were checked by an employee about 1 1/2 hours before.
Pros: Great location
Cons: Dirty with below average service
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