I've been here a number of times - the first time I went I fell in love - food was amazing, drinks and wine were good, and the dessert was good. Every time since it has gotten worse in terms of food quality, preparation, and even bathroom cleanliness. The service has always been horrendous (yesterday I had mediocre service, which I considered a treat for this establishment) - and I'm not a hard person to please! Yesterday sealed the deal for me - I doubt I will be returning. Not only did it take our server a half hour to come over to get drink orders, by the time my food arrived I had more or less filled up on chips (provided by the food runner as the server was usually nowhere to be found). I typically order the Gaucho Steak (which, at $30, is pricey but very yummy). My steak arrived well done (ordered med-rare) with nasty soggy chilaquiles (usually stellar) and I had to send it back (which is a rarity for me). It arrived the second time (cooked medium) at the end of my dining partner's meal, so I had a couple bites and got the rest to go. The server said she was going to have it taken off by the manager, but of course it was on the bill. At this point I just wanted to go, so I considered it my $30 Border Grill lesson. This was a very sad lesson for me, as this restaurant had such potential. But seriously, who really wants to put up with all of their inefficiencies just for the 50/50 chance of great food?
Pros: Great food (if they can get it right), drinks, good location
Cons: HORRIBLE SERVICE, inconsistency, gross bathrooms
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