When I recently stopped by the Uptown location for a slice of cheesecake to go, I was taken aback by the rude treatment I received. Apparently, you have to pay cash for any purchase under $5, but I didn't learn this until I had already ordered my slice to go (this policy is not posted). The staff person was really huffy about it and gave me a line about not being able to sell my piece to another customer because she had already boxed it up (as though she was doing ME a favor letting me charge the slice on my debit card). Having worked in customer service and food service for years, I know what she said to be false and I was speechless at how easily her manner gave me a bad impression of the entire establishment. Muddy Paws has the cheesecakes down to perfection, but really, what is the point if you turn off your customers and make them want to never return?
Pros: Great cheesecake, location
Cons: Rude customer service, payment policies not posted, flavors sell out early in the day
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